The ICUBA team is aware of an issue with Personify Health that resulted in members receiving cancellation notices for their wellbeing incentive accounts effective March 7, 2025.
THE EMAIL BELOW WAS SENT IN ERROR, and the BlueCross BlueShield team is working diligently to identify and correct the issue.
![](https://static.wixstatic.com/media/d6c10b_765ce858b433433698df3f23d6a54bad~mv2.png/v1/fill/w_492,h_622,al_c,q_85,enc_auto/d6c10b_765ce858b433433698df3f23d6a54bad~mv2.png)
Thank you for your patience, and please accept our sincere apologies for any confusion or inconvenience this has caused. We will continue to keep you updated while this issue is resolved.
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